Customer Service Course - 9th February 2024 - Impact Factory London
Friday, February 9, 2024, 1000 - 1700
This customer service course is for, whether face to face, over the phone or electronically.
It is designed to help you manage your own feelings and behaviour while looking after your customers.
It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact.
You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation.
We believe this is one of the best and most effective customer service courses in the UK!
Course Objectives:
* Defining Good Customer Service
* Finding the "Human Moment"
* Gaining Confidence
* Delivering a Positive Experience
* Advanced Listening and Responding
* Building Customer Loyalty
* Personalising Customer Relationships
* Difficult, Rude or Indifferent Customers
* Using Empathy to Manage Complaints
* Make the Customer's View Work for You
* Caring for Yourself
What Our Delegates Say:
"This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process."
NHS Brent - Customer Service Training Course
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life."
Charlotte Arimatsu - Head Nurse - The Village Vet Group
URLs:
Brochure: https://go.evvnt.com/1719171-3?pid=2874
YouTube: https://go.evvnt.com/1719171-4?pid=2874
Website: https://go.evvnt.com/1719171-5?pid=2874
Facebook: https://go.evvnt.com/1719171-6?pid=2874
Twitter: https://go.evvnt.com/1719171-7?pid=2874
LinkedIn: https://go.evvnt.com/1719171-8?pid=2874
Inquiries: https://go.evvnt.com/1719171-9?pid=2874
Category: Classes / Courses | Professional Training | Classes, Courses and Workshops
Price:
One Day Course: GBP 550.00
It is designed to help you manage your own feelings and behaviour while looking after your customers.
It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact.
You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation.
We believe this is one of the best and most effective customer service courses in the UK!
Course Objectives:
* Defining Good Customer Service
* Finding the "Human Moment"
* Gaining Confidence
* Delivering a Positive Experience
* Advanced Listening and Responding
* Building Customer Loyalty
* Personalising Customer Relationships
* Difficult, Rude or Indifferent Customers
* Using Empathy to Manage Complaints
* Make the Customer's View Work for You
* Caring for Yourself
What Our Delegates Say:
"This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process."
NHS Brent - Customer Service Training Course
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life."
Charlotte Arimatsu - Head Nurse - The Village Vet Group
URLs:
Brochure: https://go.evvnt.com/1719171-3?pid=2874
YouTube: https://go.evvnt.com/1719171-4?pid=2874
Website: https://go.evvnt.com/1719171-5?pid=2874
Facebook: https://go.evvnt.com/1719171-6?pid=2874
Twitter: https://go.evvnt.com/1719171-7?pid=2874
LinkedIn: https://go.evvnt.com/1719171-8?pid=2874
Inquiries: https://go.evvnt.com/1719171-9?pid=2874
Category: Classes / Courses | Professional Training | Classes, Courses and Workshops
Price:
One Day Course: GBP 550.00
Starting Price Per Person
£ 550.00 GBP
Other Information
Where
Impact Factory Professional Development Training and Courses
52 Upper Street
London N1 0QH
United Kingdom
( College - School - Training Center )
52 Upper Street
London N1 0QH
United Kingdom
( College - School - Training Center )
Event Organizer Contact
More Events
Event ID: 217168
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